RETURN & REFUND POLICY
All return item must comply with below conditions:
- Must return the items within 14 days upon items received date.
- Only items that are unworn unaltered, unwashed entitle for refund or replace.
- Return with its original packaging with items tag/label still attached. If tag or original packaging was removed/detached, item considered sold.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled for a refund or replacement as a result of the exchange/defect. If you are eligible, we will send you a replacement product.
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
We do reserve the right not to allow the refund of any transactions if condition above is not met. Your item will be post back to you address.
Refunds would take a processing time of 1 – 2 working days after returned products have been received. Refunds processing time from bank would be 5 – 14 days.
Refund method will be bank transfer to customers bank account directly
Please ensure you comply our “Return Policy” above before you return to below address:
No 9145 Jln Enggang 12,
81000 Kulai, Johor, Malaysia
Tel : +6014-933 3625 (Shukri)
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the exchange/defect. If you are eligible, we will send you a replacement product.
Change to different size:
In case the item received was wrong size & does not match, we provide FREE return post. Just contact us & let we know detail of the size that you like to exchange. Please return the wrong item within 14days or else, you’ll have to bare the cost for return post. (please read “Return Policy” above)
Change to different color/model/item:
If you’d like to exchange to a different item/color/model altogether, you have to pay for return cost as FREE return post only covered for wrong/defected items only.
For size exchanges, kindly put a note mentioned the new size/color/items you’d like to exchange with together with your return postage detail. If the item requested is not available in stock, you may choose to wait until stock is available or we refund back your money.
In circumstances where you consider that a product is defective, you should promptly contact us within 2 days with details of the product and the defect.
Kindly return it back in its original condition (read “Return Policy” above) & put a note mentioned defective item together with your return postage detail. It’s our mistake, so the return post will be bare by us.
If the item requested is not available in stock, we may choose to wait until stock is available or refund back your money. If you’d like to exchange to a different item altogether, you just have to pay the differences.
To ensure we only deliver full customer satisfaction, we provide money back guarantee for all items that you purchase from our website in case the item quality are not met your expectation. Just ensure you return the item back to us following our “Return Policy”.
We’ll refund you following our “Refund Policy” above.
(***same for cancel order).